Effective Date: March 2026
Last Updated: March 2026
1. Introduction
Aroma Laundry (“we,” “us,” or “our”) is committed to protecting the privacy of our customers in accordance with the State of Qatar’s Personal Data Privacy Protection Law (Law No. 13 of 2016, “PDPPL”) and its implementing guidelines issued by the National Cyber Security Agency (NCSA). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.
2. Data We Collect
We may collect the following categories of personal data:
- Full name and contact details (phone number, email address, delivery address)
- Order and transaction details, including garment descriptions, service preferences, and payment information
- Communication records, including messages, complaints, and feedback
- Website usage data such as IP address, browser type, and pages visited (collected through cookies with your consent)
3. Purpose of Data Collection
We process your personal data only for the following lawful purposes:
- To provide, manage, and improve our laundry and dry-cleaning services
- To process orders, payments, and deliveries
- To communicate with you about your orders, promotions, and service updates
- To comply with legal and regulatory obligations under Qatari law
- To resolve disputes and handle complaints in accordance with Ministry of Commerce and Industry (MOCI) regulations
4. Legal Basis for Processing
In accordance with the PDPPL, we process your personal data based on one or more of the following grounds:
- Your explicit consent, obtained at the time of data collection
- The necessity of processing for the performance of a contract (i.e., providing laundry services to you)
- Compliance with legal obligations under Qatari law
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. We may share your data only in the following circumstances:
- With service providers who assist in our operations (e.g., delivery partners, payment processors), who are contractually bound to protect your data
- When required by law, regulation, or court order issued by a competent authority in the State of Qatar
- To protect our legal rights or to comply with regulatory investigations
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Qatari law. Transaction records are retained for a minimum period as mandated by commercial law. Once the retention period expires, your data will be securely deleted or anonymized.
7. Data Security
We implement appropriate technical, administrative, and financial safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction, as required by the PDPPL and NCSA guidelines.
8. Your Rights
Under the PDPPL, you have the following rights:
- The right to be informed about how your data is processed
- The right to access your personal data held by us
- The right to request correction of inaccurate data
- The right to request deletion of your data, subject to legal retention obligations
- The right to withdraw your consent at any time
9. Cookies
Our website may use cookies to enhance your browsing experience. You may configure your browser to refuse cookies; however, some features of the website may not function properly without them.
10. Changes to This Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or wish to exercise your data rights, please contact us at:
Aroma Laundry
Doha, State of Qatar
Email: [email protected]
Phone: +974 7078 7197